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Flashing Red Fail Light on ONT
SR05
Newbie
‎04-27-2020 02:17 PM

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Transferred services to new home - was told a tech install is required. Previous homeowner had service - do I need a tech? I’ve unplugged the ONT, but the red fail light is still flashing.

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Re: Flashing Red Fail Light on ONT
Edg1
Super User
Super User
‎04-27-2020 06:48 PM

The 612 is limited to 75/75 mbps. If your speed is higher then that is why the tech visit is required. 

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Re: Flashing Red Fail Light on ONT
SR05
Newbie
‎04-27-2020 02:25 PM

Currently scheduled to have a tech out on 30 nov as a place holder until CDC lifts restrictions.  Model of ONT is 612A.

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Re: Flashing Red Fail Light on ONT
Edg1
Super User
Super User
‎04-27-2020 06:48 PM

The 612 is limited to 75/75 mbps. If your speed is higher then that is why the tech visit is required. 

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