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Free Amazon Prime and Alexa Link Broken

I signed up for Verizon FiOS and was supposed to get a free year of Amazon Prime & a free Alexa Echo.  I got an email the other day saying to click on a link to claim it before time runs out, but there's nothing to navigate to from the page, it just takes me to my account... I've tried chatting with an online agent, using another browser, resetting my cache, etc.  Not I'm on the phone with some hold music.... Was this all just a ruse? 

Can someone, ANYONE, from Verizon help me?

Re: Free Amazon Prime and Alexa Link Broken

Hi elemen0

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.