My wife and I are so upset with Verizon Fios. We have spent hours (literally) on the phone with Verizon and via chat message to make sure that we had everything we wanted. After Verizon forgot to ship our order to us we had to call and order more boxes and then pay $19.99 for delivery. And, then they forgot to ship us the boxes to ship back our stuff so we had to drive 45 minutes to a Verizon store. And, this is the worst part...we purchased their router for $99 about 3 weeks ago and we told them how we needed the latest and greatest and it was terrible....we are always losing connectivity and we have to keep rebooting. So, I asked to day if we could swap it out with the Fios Quantum Gateway and pay the difference and I just recieve a blank NO. Really? After all these years of choosing you, making my family and co-workers choose you and this is what it gets me.
Hi jagresta,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
