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G1100 WAN port appears dead
tw9855
Newbie
‎07-19-2019 08:34 PM

I lost Intenet during a thunderstorm and got the dreaded red globe on the front of the router. The WAN port light stays off at all times and when I go into the router settings it says the cable is disconnected. When I plug in the same ethernet cable from the ONT into my personal router's WAN port, I get Internet with no issues. Rebooting and factory-resets of the G1100 have not helped.

Is the router dead due to a hardware failure of the port? Possibly due to a surge from lightning in the area?

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Re: G1100 WAN port appears dead
jonjones1
Legend
‎07-20-2019 02:28 AM
@tw9855 wrote:

I lost Intenet during a thunderstorm and got the dreaded red globe on the front of the router. The WAN port light stays off at all times and when I go into the router settings it says the cable is disconnected. When I plug in the same ethernet cable from the ONT into my personal router's WAN port, I get Internet with no issues. Rebooting and factory-resets of the G1100 have not helped.

Is the router dead due to a hardware failure of the port? Possibly due to a surge from lightning in the area?

That could be.

call 1-800-VERIZON and have them replace it.

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