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Gateway actiontec router keeps restarting
tbartlett1
Newbie
‎08-18-2013 10:47 AM
Hi I'm wonder why my Actiontec Gateway Router keeps restarting itself it will turn off and turn back on again with no warning and interrupts the internet. It disconnects all the devices first and works really slow then turns itself off and back on again. Can you please help me fix that? Thanks
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Re: Gateway actiontec router keeps restarting
dslr595148
Community Leader
Community Leader
‎08-18-2013 12:07 PM

What is the model of that actiontec?

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Re: Gateway actiontec router keeps restarting
tbartlett1
Newbie
‎08-18-2013 12:24 PM
The model is gt784wnv
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Re: Gateway actiontec router keeps restarting
dslr595148
Community Leader
Community Leader
‎08-20-2013 06:36 AM

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I see

    news.giganews.com

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms


Step two: Can you provide the Transceiver Statistics from your modem?

Modem access is normally 192.168.1.1 or 192.168.0.1 or 192.168.1.0 user used to be ADMIN password was PASSWORD however may be the modem serial number.

status tab on second one over from left on the top
http://screenshots.portforward.com/routers/Actiontec/GT784WNV/Gateway_Status.htm

For example of what it looks like

Downstream Upstream
Initial 3456934665 1125768862
Final (+92011) 3457026676 (+3389) 1125772251
Relative Capacity[%] 75 95
Noise Margin [dB] 13.0 10.7
Transmit Signal Power [dBm] 15.5 12.2
Attenuation [dB] 17.3 10.1
Bit Rate [kb/s] 17647 1047
Max. Attainable Bit Rate [kb/s] 23279 1095



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