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Getting speeds of 0.005 Mbps downstream.

Not sure what the issue is, but for the last 48 hours, speedtest has been saying the following.

Your download
speed is
0.005 Mbps.
Your upload
speed is
0.799 Mbps.
Not sure the issue here, I've tried all the troubleshooting, I'm paying for 3360/864 kbs.
Re: Getting speeds of 0.005 Mbps downstream.
Super User
Super User

#1 Visit and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

#2 Can you provide the Transceiver Statistics from your modem?

If you don't know how to get that info:

a) What is the brand and model of your modem?

b) What is the brand and model of your router?