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Gonna file a complaint with the Better Business Bureau
Enthusiast - Level 2

This issue has been going on since March. At the end of April, when the issue could not, or would not (it is my suspicion that Verizon does not want to commit the resources to solving the problem which is at their end) be resolved I began to keep a calender of anti-service. 

4/29 reset router 5 times had to go into the verizon management console (VMC) twice to enable router for WiFi 4/30 reset router once 5/2 reset router once 5/3 connection speed dropped to 2.9 reset router 6 times 5/4 connection speed dropped to 2.5 reset router twice 5/6 reset router once 5/8 reset router once 5/9 connection speed dropped to 1.9 reset router 3 times had to go into VMC to enable router for WiFi 5/10 connection speed down to 1.5 reset router four times 5/11 --today--connection speed down to 1.5 reset router 4 times--it is only 9:30 AM--four times since 7 AM? sketchy service indeed

5/12--5/14 reset once, 5/15-5/17 twice each day. 5/17 no dsl dsl connection. 5/18--reset four times--lost connection completelty for six hours. 5/19, 5/20 once.  5/25 once. 6/3...speed down to 2.0, reset once, 6/4 four times, 6/5 twice, , 6/6 speed down to 1.8 three resets, 6/7 twice, 6/8 twice, 6/10 twice, 6/12, once, 6/13 speed down to 1.8, 6/15, speed down to 1.5.  6/16--today ffour resets between 7-8 AM, lost connection completelty for a half hour. speed now down to 1.25.

Come on, this is lame service. I'm paying for High Speed Enhanced and get nothing but headaches. What's the deal?

I am told everytime I speak to a person, that a tech 2 technician will call me. They don't. My number has not changed. I do have a separate DSL phone number because I don't have a land line. This is a communications company we are talking about here, and I do not believe them when they say they have called. I can see if they have. They haven't. The irony is is that some subcontracted customer service agent with no clue is probably calling my DSL number and saying they cannot get in contact with me. This has been my experience with Verizon since I ponied up the money for enhanced speed in August, for which I missed a day of work to meet a tech to visit my house---a subcontracted customer service agent canceled the tech call and had to be rescheduled--for which i had to take another day off of work.  Again, this has been typical of Verizon for months.

Re: Gonna file a complaint with the Better Business Bureau
Khoros Partner
Khoros Partner

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Re: Gonna file a complaint with the Better Business Bureau
Customer Service Rep

As we have not heard back from you for a few days, we are now closing out your private support case. If you require additionall assistance please feel free to create a new thread. 

Thank you, 

Re: Gonna file a complaint with the Better Business Bureau

Perhaps BBB is the way to go. 

My complaints: 

When it rains, I lose internet connection. 

Three days ago my connection was very sporadic even though it was a sunny day. On the few times I could connect, Verizon sent an email saying there was an outage and I could check for an update on the outage by visiting their website. HOW COULD I VISIT THEIR WEBSITE IF THERE WAS NO INTERNET CONNECTION?  Hello, Verizon, did you not read that for common sense before you allowed it to be sent out?

I believe I am due a refund for the three days with no internet. There is a runaround on their webpage to get to complain or ask about this. I've been holding on the phone for 35 minutes to speak to a live person. 

And then they have the audacity to inform me that my rates will be increasing $3/month.