After tomorrow I will no longer be a customer. Verizon is suspending my account due to my refusal to pay a bill for services which I did not request, nor authorize.
About three months ago I was having trouble with my connection dropping. Verizon sent a tech, who determined that I was too far from the central office for the provisioning I was set at, and recommended reprovisioning down to 5mbps. He was polite, professional, and even put in the order himself. Kudos to that tech.
Afterward, a Verizon CS rep called and asked if everyone was back up and running to my satisfaction, which it was. She also told me that she was looking at my information, and that if I bundled my services together, I'd save around $10 on each months bill. I explained to her that I didn't use my landline, and that in fact, I've NEVER used my landline, since I use a cell phone. I told her if it would lower my bill then I'd love to bundle my services, but that I wasn't interested in it if would increase my bill. She confirmed again that my bill would be lower, and I agreed to have my services bundled.
So, you can imagine my surprise and frustration when I received an updated bill a few weeks later, and found out that I had been signed up for the most expensive phone service that Verizon offers. My bill went from $57 to $80. Again, this was a service I didn't request, don't use, and never authorized being added to my account.
I spoke to another CS rep today, who was more than helpful. After I was done chatting with her, she changed my phone service back to the original, lowest priced phone service. She emailed me afterwards to let me know everything had been switched over, and she apologized for my recent problems. Let me be frank-Jan was one of the most helpful and polite customer service reps I've dealt with at Verizon. I wish more of them were like her.
However, she couldn't change the amount owed from the previous, erronious bills, nor could she offer me credit against future bills. She did warn me that she'd have to talk to a supervisor, so I can't fault her for that. She also offered me a $10 coupon per month for 12 months, but as Verizon has decided to suspend my account, the coupon means nothing.
Verizon, you have lost my business. I have no problem paying for the services that I sign up for, but I'll be damned if I'll pay for ones I didn't.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
We didn't hear back from you on Private Support case. We hope you were able to find resolution to your billing concerns.
If you require further assistance, feel free to make a new post in the public Forums, and we can be sure to look into your issue. As always, we're available for support around the clock.
Thanks,
Ali Adam
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