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HDSL Connection Problems. New modem, same problems. Logs attached.
lordthor20011
Enthusiast - Level 1

 I'm having connection problems when trying to use the internet. I get these problems whether I'm on my own or my wife's computer or streaming on our Blu-Ray player. It's a wired network because it was too difficult to reconnect our wireless blu-ray with the disconnects.

    I talked to Verizon support in India. They ran line tests and said my line was good. They sent a replacement modem and then repeated the line tests and said the lines were good.

    I still have problems.

    New Modems System Log (I changed mac to zero):                                                          Time,Component,Severity,Details
Jan 8 12:46:52 2018,Remote Update,Error,Failed retrieving new version
Jan 9 12:46:54 2018,Remote Update,Error,Failed retrieving new version
Jan 9 16:06:49 2018,Kernel,Notice,"message received before monitor task is initialized kerSysSendtoMonitorTask [repeated 6 times, last time on Jan 9 16:07:30 2018]"
Jan 10 02:49:41 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 10 02:49:51 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 10 03:19:42 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 10 12:46:56 2018,Remote Update,Error,Failed retrieving new version
Jan 11 12:46:57 2018,Remote Update,Error,Failed retrieving new version
Jan 12 07:52:21 2018,Kernel,Notice,"message received before monitor task is initialized kerSysSendtoMonitorTask [repeated 2 times, last time on Jan 12 07:52:22 2018]"
Jan 12 12:09:28 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 12 12:09:37 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 12 12:46:59 2018,Remote Update,Error,Failed retrieving new version
Jan 12 13:06:09 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 12 17:49:39 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 12 17:49:47 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 12 18:03:18 2018,Kernel,Notice,"message received before monitor task is initialized kerSysSendtoMonitorTask [repeated 2 times, last time on Jan 12 18:03:23 2018]"
Jan 12 18:03:33 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 12 18:22:37 2018,LibJutil,Warning,estream: Cannot read from fd 52 Connection reset by peer(131)
Jan 12 21:11:10 2018,Kernel,Notice,"message received before monitor task is initialized kerSysSendtoMonitorTask [repeated 2 times, last time on Jan 12 21:11:14 2018]"
Jan 12 21:11:23 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 12 23:30:57 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 12 23:55:00 2018,Bridge,Warning,"Cannot find cache entry for mac 00:00:00:00:00:00 ret=-1 [repeated 482 times, last time on Jan 13 03:23:31 2018]"
Jan 13 04:10:08 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 13 04:10:17 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 13 04:37:13 2018,Kernel,Notice,"message received before monitor task is initialized kerSysSendtoMonitorTask [repeated 2 times, last time on Jan 13 04:37:17 2018]"
Jan 13 04:37:26 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 13 06:55:53 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 13 12:47:02 2018,Remote Update,Error,Failed retrieving new version
Jan 13 15:15:09 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 13 15:15:19 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 13 18:05:53 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 13 21:11:39 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 13 21:11:48 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 13 21:36:51 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 13 22:09:03 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 13 22:09:14 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 13 23:13:24 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 13 23:36:02 2018,Bridge,Warning,"Cannot find cache entry for mac 00:00:00:00:00:00 ret=-1 [repeated 172 times, last time on Jan 14 01:10:24 2018]"
Jan 14 01:10:34 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 14 01:10:45 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 14 02:08:48 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 14 12:47:02 2018,Remote Update,Error,Failed retrieving new version
Jan 14 14:09:01 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 14 14:09:11 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 14 18:37:01 2018,Kernel,Notice,"message received before monitor task is initialized kerSysSendtoMonitorTask [repeated 2 times, last time on Jan 14 18:37:06 2018]"
Jan 14 18:37:16 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 14 19:05:53 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 14 22:45:03 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 14 22:45:12 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 14 23:24:49 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 14 23:45:27 2018,Bridge,Warning,"Cannot find cache entry for mac 00:00:00:00:00:00 ret=-1 [repeated 590 times, last time on Jan 15 02:15:54 2018]"
Jan 15 02:16:21 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 15 02:16:24 2018,Bridge,Warning,"Cannot find cache entry for mac 00:00:00:00:00:00 ret=-1 [repeated 4 times, last time on Jan 15 02:16:24 2018]"
Jan 15 02:16:30 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 15 02:17:03 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 15 02:40:31 2018,Bridge,Warning,"Cannot find cache entry for mac 00:00:00:00:00:00 ret=-1 [repeated 180 times, last time on Jan 15 03:03:58 2018]"
Jan 15 12:47:05 2018,Remote Update,Error,Failed retrieving new version
Jan 16 05:58:21 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 16 05:58:30 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 16 07:32:22 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 16 08:05:33 2018,Bridge,Warning,"Cannot find cache entry for mac 00:00:00:00:00:00 ret=-1 [repeated 644 times, last time on Jan 16 11:34:05 2018]"
Jan 16 12:47:06 2018,Remote Update,Error,Failed retrieving new version

 
 

This is the security log. I changed modems on Jan 4, 2018:

Time,Event,Event-Type,Details
Dec 31 14:00:00 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:00 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:00 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:00 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:00 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:00 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:01 2002,System Up/Down,"The system is UP!
",
Dec 31 14:00:01 2002,Firewall Setup,Firewall status changed ,enabled
Dec 31 14:00:01 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:01 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:03 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:03 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:03 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:03 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Dec 31 14:00:51 2002]"
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 4 times, last time on Dec 31 14:00:51 2002]"
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 6 times, last time on Dec 31 14:00:51 2002]"
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 6 times, last time on Dec 31 14:00:51 2002]"
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:55 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:55 2002,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Dec 31 14:00:55 2002]"
Dec 31 14:00:55 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 3 12:46:44 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 3 12:46:44 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 3 12:46:44 2018]"
Jan 3 12:46:44 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 3 12:46:46 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 3 12:46:47 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 3 12:46:47 2018]"
Jan 3 12:46:47 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 3 12:46:47 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 3 12:46:47 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 3 12:46:47 2018]"
Jan 3 12:46:47 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 4 05:35:13 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 4 05:35:13 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 4 05:35:13 2018]"
Jan 4 05:35:13 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 4 06:49:58 2018,WBM Login,User authentication success ,Username: admin
Jan 4 07:36:02 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 4 07:36:02 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 4 07:36:02 2018]"
Jan 4 07:36:02 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 4 07:36:04 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 4 07:36:04 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 4 07:36:04 2018]"
Jan 4 07:36:04 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 4 07:37:53 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 4 07:37:53 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 4 07:37:53 2018]"
Jan 4 07:37:53 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 6 09:41:04 2018,Unknown,Unknown,"Error resolving hostname: ""new-host"""
Jan 6 09:41:04 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 6 09:41:04 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 6 09:41:04 2018]"
Jan 6 09:41:04 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 6 09:41:05 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 6 09:41:05 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 6 09:41:05 2018]"
Jan 6 09:41:05 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 12 17:49:49 2018,Unknown,Unknown,"Error resolving hostname: ""new-host"""
Jan 12 17:49:49 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 12 17:49:49 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 12 17:49:49 2018]"
Jan 12 17:49:49 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 12 17:49:50 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 12 17:49:50 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 12 17:49:50 2018]"
Jan 12 17:49:50 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 16 17:06:04 2018,WBM Login,User authentication success ,Username: admin

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Re: HDSL Connection Problems. New modem, same problems. Logs attached.
dslr595148
Super User
Super User

#1 What is the brand and model of your modem?

#2 Do you have a separate OR a spare RJ-45 WAN port router?

#3 If so, what is the brand and model of your separate or spare RJ-45 WAN port router?

For example:

a) The Motorola SB6141 is my cable modem (Non modem combo).

b) Note where modem combo = modem and router all-in-one.

c) My separate router is my Linksys E4200 hardware version one and it is behind my modem.

d) I also have a spare Linksys WRT54G hardware version 2, not in use.

#4 If not to question 2, do you have a spare computer that is not in use that works that either has:

a) Two NICs

b) OR you can add a second NIC into the computer?

For example by a second NIC into the computer I mean a PCI NIC like the TRENDnet - Fast Ethernet PCI Adapter (Model: TE100-PCIWN).

Note: at least one of those two NICs, must be a wired NIC.

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