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HELP! The BBU keeps Beeping and the steps Verizon Provides don't work!
Krisels
Enthusiast - Level 1
‎10-08-2018 11:31 AM

The BBU in My Apartment Clost keeps beeping since the battery is dead.  I do not have a landline only cable and internet services. 

I was told by Verizon the Beeping should stop if I remove the battery completly...Nope....

I hold down the Alarm silence button and still nothing

I hold down both the Emergency button and the alarm silence button and still beeping

I do not want to buy a 50 dollar battery for a service i do not use.....

Anyone have any other ideas??

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Re: HELP! The BBU keeps Beeping and the steps Verizon Provides don't work!
Edg1
Community Leader
Community Leader
‎10-08-2018 03:02 PM

Different BBU models behave differently. Your best bet is to call back up and tell them to send a tech to install a Power Adapter which doesn’t have the battery. 

This is no charge as it is Verizon equipment. And you won’t get anymore beeping or have to replace the battery. 

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Re: HELP! The BBU keeps Beeping and the steps Verizon Provides don't work!
CRobGauth
Community Leader
Community Leader
‎10-08-2018 05:08 PM

Try looking here to see if there is anything that might help:

https://www.verizon.com/support/residential/battery-backup

After removing the battery, did you try disconnecting power to reset unit?

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