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HOW TO GET DSL CUSTOMER SERVICE
ConcerndCustomr
Newbie
‎08-07-2019 07:30 AM

I have placed over 25 calls over a period of a month to Verizon for an order to move my DSL internet.  I am concerned over the customer support.  i have been told conflicting statements... i.e. that technicians do not work in my area on Friday's, told that Verizon has 24/7 service.  Has anyone else experienced this with customer service or an order they have placed?  Verizon has always been so good to my family in the past.  i do not understand how a simple move ticket can be so complicated.

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Re: HOW TO GET DSL CUSTOMER SERVICE
LawrenceC
Community Manager
Community Manager
‎08-07-2019 08:29 AM

Hi ConcerndCustomr,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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