Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Hi, a Verizon technician came to supposedly set up my line yesterday. It s been more than 24h and I am still not getting a dial tone on my phone line not to mention the internet.
I called several services today to get this issue fixed and had a terrible experience that I am going to share with the NYS division of consumer protection. It includes a couple of your representatives hanging up on my after pretending there was an issue with the line, or repeatedly saying the same sentence to get my home phone number when I had said that I only had my activation number handy, and being “transferred immediately” to ... a dead line – forcing me to start from scratch again. A total couple of hours later, trying to compensate for the time literally lost and the frustration gained, the internet is still not functioning.
In the meantime, how and when can I get the line that was supposed to be activated yesterday actually turned on? This is a terrible new consumer and service provider relationship and I already strating to regreting it.
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.