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I know I'm getting speed within the range of the plan, but is there any way to get to get it closer to the max?
I would love to know the same thing also. WOuld love closer to 5.0
Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I saw when I was using Verizon
traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (220.127.116.11) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (18.104.22.168) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (22.214.171.124) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (126.96.36.199) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (188.8.131.52) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (184.108.40.206) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
traceroute to 173.67.*.* (173.67.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (220.127.116.11) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (18.104.22.168) 0 ms 0 ms 0 ms
3 ash-b2-link.telia.net (22.214.171.124) 0 ms ash-b2-link.telia.net (126.96.36.199) 0 ms 0 ms
4 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (188.8.131.52) 3 ms 6 ms 6 ms
5 so-1-0-0-0.SJC01-CORE-RTR2.verizon-gni.net (184.108.40.206) 74 ms 74 ms 74 ms
6 A13-0-1713.SNFCCA-DSL-02.verizon-gni.net (220.127.116.11) 80 ms 79 ms 79 ms
7 * * *
roadband Parameter Status
|Broadband Mode Setting:||ADSL|
|Broadband Negotiated Mode:||G.DMT|
|Downstream Speed:||2112 Kbps|
|Upstream Speed:||640 Kbps|
|Retrain Timer:||0 Days, 15H:45M:36S|
|ATM QoS class:||UBR|
|Near End CRC Errors Interleave:||468|
|Near End CRC Errors Fastpath :||N/A|
|Far End CRC Errors Interleave :||353|
|Far End CRC Errors Fastpath :||N/A|
|30 Minute Near End CRC Interleave :||0|
|30 Minute Near End CRC Fastpath :||N/A|
|30 Minute Far End CRC Interleave :||0|
|30 Minute Far End CRC Fastpath :||N/A|
|Near End RS FEC Interleave :||0|
|Near End RS FEC Fastpath :||N/A|
|Far End RS FEC Interleave :||0|
|Far End RS FEC Fastpath :||N/A|
|30 Minute Near End FEC Interleave :||20|
|30 Minute Near End FEC Fastpath :||N/A|
|30 Minute Far End FEC Interleave :||4|
|30 Minute Far End FEC Fastpath :||N/A|
|30 Minute Discarded Packets Downstream :||0|
|30 Minute Discarded Packets Upstream :||0|
|SNR Downstream :||32 dB|
|SNR Upstream :||21 dB|
|Attenuation Downstream :||35 dB|
|Attenuation Upstream :||22 dB|
|Power Downstream||16.8 dBm|
|Power Upstream||11.9 dBm|
With stats like that, yes it can be faster. You should be able to get that line to run at 5Mbps from the looks of things, with no additional charge. If you have any trouble getting Verizon to fix this for you, let me know and I'll get you to someone who can help.