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Have not received Amazon Gift Card

In January 2019, I signed up for Verizon Fios monthly plan which promised a $50 Amazon Gift card. As of today (March 29, 2019), I have yet to receive my card nor any updates related to it. Verizon's customer service number is literally a joke, as I am currently on hold for a customer service rep and have been waiting at least 15 minutes (not including the amount of time I had to deal with their ridiculous automated robot whose purpose is to try to get you to hang up.) Can I please be contacted regarding this?

Re: Have not received Amazon Gift Card
Hi Barrester,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.