Having some major ping issues.

[lee0539]

I would like to know what to do about my verizon DSL service. Below shows that the speeds constantly are changing from good to terrible. And this happens around 2 pm to 9 pm usually. I've called Verizon and they said the line is fine and everything is fine on their end. Obviously it isn't on my end. I restarted the modem many times, I've checked for viruses using avast, kaspersky, etc and malwarebytes anitmalware and nothing. I've also deleted %temp% files. What else can I do? What should I tell them? They keep saying everything is fine.  I also tried removing the wireless router but no difference.  

http://i1277.photobucket.com/albums/y498/PharmersMarket/InternetResults_zps0b20a495.jpg

[dslr595148]

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?