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Having to boot my Quantum Gateway router daily. Need a replacement from Verizon.
Red_Dog1
Newbie
‎06-16-2018 07:41 AM

I recently switched to 100 GB service a couple of months ago and bought the Quantum Gateway Router from Verizon.   The 5G is working fine but the 2.4G keeps locking up requiring a reboot.  It started out as needing a reboot every 3 days or so which I could live with, but now I have to reboot it at least once per day if not multiple times a day.  What do I have to do to get a replacement from Verizon?  It's only a couple months old and I haven't finished paying for it via their 3 month installments?

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Re: Having to boot my Quantum Gateway router daily. Need a replacement from Verizon.
jonjones1
Legend
‎06-16-2018 08:46 AM

Call 1-800-VERIZON 

if purchased it has a 2 year Verizon warranty. They will swap it out.

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Re: Having to boot my Quantum Gateway router daily. Need a replacement from Verizon.
Red_Dog1
Newbie
‎06-16-2018 08:50 AM

Thanks for the quick reply. I’ll give them a call

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Re: Having to boot my Quantum Gateway router daily. Need a replacement from Verizon.
jonjones1
Legend
‎06-16-2018 11:55 AM
@Red_Dog wrote:

Thanks for the quick reply. I’ll give them a call

Glad to have assisted. Hope it fixes your issue.

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