High Speed DSL and Streaming/Disconnects!!

[Had_It_With_DSL]

At my wit's end. I upgraded to high speed this summer due to problems with getting disconnected all the time, even when it is not raining, yes rain is a major prob with Verizon. Has done me no good at all.  I play one mild streaming game on yahoo, and Skype my son, Facebook video, none of which can stay connected for more than 5-8 minutes at a time in the evening during the week, and majority of the day on weekends. 7 calls to Verizon customer service this summer, cut off by Verizon for 6 of them for various reasons, "refreshing system", transferring me to wrong depts, etc. to discuss this problem, and not one of them called me back even though they took my number at the beginning of conversation.  Gave up til this past week (Tuesday, 12/20/11), spoke to an Eric, reviewed situation again, explained customer service probs, promised he would call me back between 6 and 6:30 that night, guess what, no call!  I have had line tests, service guys to the house, all to no avail, gee, all is good.  I have come to the conclusion that my service is likely to be forciblly slowed down in evening/weekend hours since this is their heavier use time and system may not be able to handle it. I have kept speedtest open and constantly run it when streaming and download speed will go from a 10+ down to a 1+, and ..... boom....stream killed.   I can stream early a.m. anytime without a problem (don't know about late at night since early bed time for me!), but am on my way to another provider for DSL and phone if I do not hear from a rep with a plausible answer by end of week.

Any plausible answers? 

[milhaus_vz]

Had_it_with_dsl –

We can understand the frustration caused by any connection issues you’re having.  We can help check into your circuit and determine what’s causing this.  I have sent you a message privately to get your account information and work with you directly.  Please check your message inbox.  Thanks – Mike

[dslr595148]

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

Can you provide the Transceiver Statistics from the Westell? Visit http://192.168.1.1/for me and do the following:

1: If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy/Paste the information on that page.

2: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy/Paste the information on that page.

3: Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

admin/Serial Number.

By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.

[Had_It_With_DSL]

  P.S. on top! Good thing I copied my response since lost internet connection before got to send! Sorry looks little goofy 🙂 

Here's what I found, not sure if did all right.....also, I did not see my IP address anywhere in here, at least not the one I know of?? Thanks for looking into it for me! Signed, Frustrated but hopeful?

Also including a series of speedtest.net tests I did, most of which while I was being cut off while online streaming one night:

TIME_ZONE	DOWNLOAD_MEGABITS	UPLOAD_MEGABITS	LATENCY_MS	SERVER_NAME	DISTANCE_MILES
GMT	10.74	0.87	45	Scranton, PA	100
GMT	10.73	0.87	45	Scranton, PA	100
GMT	11.07	0.88	45	Scranton, PA	100
GMT	1.97	0.78	45	Scranton, PA	100
GMT	10.2	0.86	45	Scranton, PA	100
GMT	10.62	0.88	45	Scranton, PA	100
GMT	10.62	0.88	45	Scranton, PA	100
GMT	10.02	0.88	45	Scranton, PA	100
GMT	10.63	0.88	45	Scranton, PA	100
GMT	1.23	0.86	45	Scranton, PA	100

news.giganews.com

1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms 2 xe-2-3-0.er1.iad10.us.above.net (209.66.64.189) 0 ms 0 ms 1 ms 3 xe-0-0-0.er2.iad10.us.above.net (64.125.26.234) 0 ms 0 ms 0 ms 4 above-uu.iad10.us.above.net (64.125.13.174) 0 ms 0 ms 0 ms 5 0.ae1.RES-BB-RTR1.verizon-gni.net (152.63.32.142) 9 ms 8 ms 8 ms 6 P14-0.LCR-01.SCTNPA.verizon-gni.net (130.81.28.185) 44 ms 32 ms 35 ms 7 G2-0-102.SYRCNY-SYRCNYSU-ERXG02.verizon-gni.net (130.81.195.163) 31 ms 34 ms 36 ms 8 * * * 9 * * * 10 * * * Max number of unresponsive hops reached (firewall or filter?)

Weststell Transceiver Stats:

Transceiver   Statistics

  

      

Transceiver     Revision

         

A2pB020b3.d20h

             

Vendor     ID Code

         

4D54

             

Line     Mode

         

ADSL_2plus

             

Data     Path

         

FAST

              

Transceiver     Information

         

Down     Stream Path

         

Up     Stream Path

             

DSL     Speed (Kbits/Sec)

         

12508

         

1077

             

Margin     (dB)

         

8.8

         

9.9

             

Line     Attenuation (dB)

         

24.5

         

9.4

             

Transmit     Power (dBm)

         

22.6

         

12.4

     

[Had_It_With_DSL]

Can't seem to get to your message. Read once, got disconnected, and can't get the message again.

[smith6612]

Your margins are a little low, and the speed doesn't seem to be whereit should be. Could you provide your modem logs for us after a disconnect occurs? The modem's logs can be gotten from the same place as the Transceiver Statistics, and we're looking for the information from the "All" category. It's best to provide the log via a Paste at http://www.pastebin.com , as the forum tends to complain about lenghty posts. To provide a Pastebin, just copy/paste the URL to the page your paste is located on.

[Had_It_With_DSL]

Hi Smith. Read your post, went to play game, and cut off in about 5 mins. Went to the...192.168...site as requested, but I do not get a blue and white westell page as you suggested above, I get a red verizon page with info, so was not sure where to get the "All" you requested. Had a hard time figuring where to get above info for trans stats, hope was right. Where do I look? Won't take me more than 5 minutes to get it for ya! lol....

[Had_It_With_DSL]

PS...this is the addy I ended up at: http://192.168.1.1/htmlV/welcomeMain.htm

[smith6612]

Open System Monitoring, choose Advanced Monitors, and then choose System Logging. The "All" category is found in the drop-down box under System Logging.

[Had_It_With_DSL]

Here we go...specifcally the newest stuff from a "connection killed" at game room (had mega connect probs prior as you will see, only pasted some:(  -

All Event Log  Time Severity Process Details Dec 30 19:48:08  daemon.notice  pppd[3311]:  Westell PPP Environment:device:nas1 linkname:config0 iplocal:{edited for privacy}ipremote:10.16.10.1 ppplogname:root orig_uid:0 connect_time:378588850 bytes_sent:79110 bytes_rcvd:92417 usepeerdns:1 dns1:68.237.161.12 dns2:71.243.0.12 Dec 30 19:48:08  daemon.warn  pppd[3311]:  pppd[3311] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit Dec 30 19:48:08  daemon.notice  pppd[3311]:  PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF Dec 30 19:48:08  daemon.notice  pppd[3311]:  Westell phase_hook PHASE=PHASE_HOLDOFF(11) Dec 30 19:48:08  daemon.notice  pppd[3311]:  Westell Random Holdoff returning 64 seconds Dec 30 19:48:08  daemon.warn  pppd[3311]:  Leaving destroy_pppoesessionfile Dec 30 19:48:08  daemon.err  pppd[3311]:  Unlinking PPPoE session file:/WFIO/ppp-config0 Dec 30 19:48:08  daemon.warn  pppd[3311]:  Enter destroy_pppoesessionfile Dec 30 19:48:08  daemon.err  pppd[3311]:  Unable to complete PPPoE Discovery Dec 30 19:48:08  daemon.warn  pppd[3311]:  Timeout waiting for PADO packets Dec 30 19:48:08  daemon.warn  pppd[3311]:  waitForPADO: timed out Dec 30 19:47:58  daemon.warn  pppd[3311]:  waitForPADO: timed out Dec 30 19:47:53  daemon.warn  pppd[3311]:  waitForPADO: timed out Dec 30 19:47:48  daemon.notice  pppd[3311]:  Westell PPP Environment:device:nas1 linkname:config0 iplocal:173.50.59.40 ipremote:10.16.10.1 ppplogname:root orig_uid:0 connect_time:378588850 bytes_sent:79110 bytes_rcvd:92417 usepeerdns:1 dns1:68.237.161.12 dns2:71.243.0.12 Dec 30 19:47:48  daemon.notice  pppd[3311]:  PPPD Exit Status changed EXIT_USER_REQUEST->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN Dec 30 19:47:48  daemon.notice  pppd[3311]:  Westell phase_hook PHASE=PHASE_SERIALCONN(2) Dec 30 19:47:48  daemon.notice  pppd[3311]:  Westell PPP Environment:device:nas1 linkname:config0 iplocal:{edited for privacy} ipremote:10.16.10.1 ppplogname:root orig_uid:0 connect_time:378588850 bytes_sent:79110 bytes_rcvd:92417 usepeerdns:1 dns1:68.237.161.12 dns2:71.243.0.12 Dec 30 19:47:48  daemon.notice  pppd[3311]:  PPPD Exit Status changed EXIT_PPPOE_TIMEOUT_PADO->EXIT_USER_REQUEST during phase PHASE_HOLDOFF->PHASE_DORMANT Dec 30 19:47:48  daemon.notice  pppd[3311]:  Westell phase_hook PHASE=PHASE_DORMANT(3) Dec 30 19:47:45  user.crit  kernel:  ADSL link up,interleaved,us=1074,ds=12508 Dec 30 19:47:45  user.crit  kernel:  ADSL G.992 message exchange Dec 30 19:47:41  user.crit  kernel:  ADSL G.992 channel analysis Dec 30 19:47:36  user.crit  kernel:  ADSL G.992 started Dec 30 19:47:30  user.crit  kernel:  ADSL G.994 training Dec 30 19:47:28  user.crit  kernel:  ADSL link down Dec 30 19:45:29  daemon.notice  pppd[3311]:  Westell PPP Environment:device:nas1 linkname:config0 iplocal:173.50.59.40 ipremote:10.16.10.1 ppplogname:root orig_uid:0 connect_time:378588850 bytes_sent:79110 bytes_rcvd:92417 usepeerdns:1 dns1:68.237.161.12 dns2:71.243.0.12 Dec 30 19:45:29  daemon.warn  pppd[3311]:  pppd[3311] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit Dec 30 19:45:29  daemon.notice  pppd[3311]:  PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF Dec 30 19:45:29  daemon.notice  pppd[3311]:  Westell phase_hook PHASE=PHASE_HOLDOFF(11) Dec 30 19:45:29  daemon.notice  pppd[3311]:  Westell Random Holdoff returning 349 seconds Dec 30 19:45:29  daemon.warn  pppd[3311]:  Leaving destroy_pppoesessionfile Dec 30 19:45:29  daemon.err  pppd[3311]:  Unlinking PPPoE session file:/WFIO/ppp-config0 Dec 30 19:45:29  daemon.warn  pppd[3311]:  Enter destroy_pppoesessionfile Dec 30 19:45:29  daemon.err  pppd[3311]:  Unable to complete PPPoE Discovery