High Speed DSL connectivity issues.

[naetrimus]

Hi. I have connectivity issues with the High Speed DSL internet connection. I have had internet service with you guys for almost a year now, and since day one, I have had connectivity issues. In the past, the connection would drop once every few days, and about once every two weeks I would need to restart the modem in order to get my connection back.

I have restarted my router countless times, and even done a factory reset on the router a number of times as well.

The past two days, my internet connection has been worse than ever, with the connection being dropped about once every five minutes. And, while the connection was up, my browsing, video, and email loading times were very slow.

The internet light on the modem is constantly flashing, even when I am connected.

The gateway status info page refreshes 4-5 times a minute.

I dont know if any of the following info will help. I would like to continue with Verizon as my ISP, but if the connection issues continue, I will have to change services.

I have the Actiontec GT708WNV modem.

The gateway status info is:

Gateway ParameterStatus

Firmware Version:	GT784WN-VZ-1.1.6
Model Number:	GT784WNV
Serial Number:	{edited for privacy}
WAN MAC Address:
Downstream Rate:	13759Kbps
Upstream Rate:	1027Kbps
PPP User Name:	N/A
ISP Protocol	1483 via DHCP
Encapsulation:	LLC
Gateway IP Address:
DNS Address #1:
DNS Address #2:

[LawrenceC]

Hi naetrimus,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".  There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

We've been waiting to hear from you, naetrimus. Since we haven't received a response after several attempts, this case is now closed. We're here for you around the clock if you need us. Feel free to create a new post, if further assistance is required.

Thanks,

-Kimberly

[dslr595148]

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

Step two: Can you provide the Transceiver Statistics from your modem?

As to where that is, it seems to be at

STATUS > WAN STATUS.

[Fever1972]

I to am having the same issues, Kimberly.  Constantly losing connection or no conection at all.  Have called on the phone and gone through all the steps with no luck.  Can you help me as well Kimberly.

Thank you

Russell

[LawrenceC]

Hi Fever1972,

Can you tell us the issues you having, and what steps have been tried?