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High speed DSL is very slow

Hi I am barely getting dailup speeds (Verizon speed tests 74k download and 14k upload) on my HS DSL. I've put up with slow speeds for a while but I just can not put up with it any longer. If things do not improve soon I will be forced to go to cable. Youtube is unwatchable, downloads take forever.  I am using a westell 327 modem.  Any ideas on how to get the promised bandwidth would be apprecated.

jim s

Re: High speed DSL is very slow
Super User
Super User

Step one: Visit and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

Step two: Can you provide the Transceiver Statistics from your modem?

Which means

Visit for me and do the following:

a) If you see a Blue and White Westell page, mouse over [b]Troubleshooting[/b], go to [b]DSL[/b], and choose [b]Transceiver Statistics[/b]. Copy and paste the information on that page.

b) If using the Red and Black Firmware: Go to [b]System Monitoring > Advanced Monitors > Transceiver Statistics[/b]. Copy and paste the information on that page.

c) Try visiting which is a direct link to the Stats on older modems.

d) If you need a Username and Password, try the following:





admin/[b]Serial Number[/b].

By [b]Serial Number[/b], I don't mean type in the words [b]Serial Number[/b]. I mean find and type in the serial number found on the bottom of this router.