High speed internet or high latency internet?

[bmickey1]

I've been having slow internet speeds for the better part of a week and it appears I have very high latency in zip code 24501.  For $80 a month I expect better.  The technical support chat from India could not get past the script to help me.

 

Tracing route to www.google.com [74.125.29.106]
over a maximum of 30 hops:

  1    33 ms    <1 ms     1 ms  verizon.home [192.168.1.1]
  2  1324 ms  1159 ms  1227 ms  10.28.11.1
  3   891 ms  1060 ms  1058 ms  G0-0-5-1.LYNCVA-LCR-21.verizon-gni.net [100.41.1
33.14]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6   444 ms  1019 ms   605 ms  0.et-9-1-0.GW13.IAD8.ALTER.NET [140.222.235.213]

  7   773 ms   358 ms   116 ms  204.148.79.46
  8   788 ms  1358 ms  1520 ms  108.170.246.67
  9  1324 ms  1240 ms   458 ms  216.239.49.197
 10   800 ms   882 ms   954 ms  216.239.48.2
 11  1248 ms  1506 ms  1173 ms  72.14.234.53
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22  1462 ms   808 ms  1023 ms  qg-in-f106.1e100.net [74.125.29.106]



C:\Users\***>tracert www.verizon.com

Tracing route to cs82.can.transactcdn.com [192.16.31.84]
over a maximum of 30 hops:

  1    17 ms    11 ms     3 ms  verizon.home [192.168.1.1]
  2   574 ms  1216 ms  1233 ms  10.28.11.1
  3  1284 ms   335 ms   143 ms  G0-0-5-1.LYNCVA-LCR-21.verizon-gni.net [100.41.1
33.14]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6  1154 ms  1205 ms  1212 ms  0.et-9-1-0.GW13.IAD8.ALTER.NET [140.222.235.213]

  7  1252 ms  1184 ms  1303 ms  citrix-gw.customer.alter.net [204.148.11.90]
  8  1251 ms  1230 ms  1268 ms  152.195.64.133
  9  1492 ms  1186 ms  1437 ms  edgecastcdn.net [72.21.83.153]
 10     *     1229 ms  1319 ms  192.16.31.84

Trace complete.

C:\Users\***>tracert www.amazon.com

Tracing route to d3ag4hukkh62yn.cloudfront.net [52.84.116.52]
over a maximum of 30 hops:

  1    21 ms    <1 ms    <1 ms  verizon.home [192.168.1.1]
  2  1318 ms  1328 ms  1359 ms  10.28.11.1
  3     *     1095 ms  1158 ms  G0-0-5-2.LYNCVA-LCR-21.verizon-gni.net [100.41.1
8.24]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6  1146 ms  1231 ms  1182 ms  0.et-8-1-2.GW13.IAD8.ALTER.NET [140.222.225.63]

  7  1228 ms  1240 ms  1241 ms  neustar-gw.customer.alter.net [152.179.50.58]
  8  1375 ms  1367 ms  1458 ms  54.239.108.140
  9   835 ms  1000 ms  1202 ms  54.239.108.147
 10  1214 ms  1141 ms  1252 ms  205.251.245.139
 11  1266 ms  1421 ms     *     72.21.220.25
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.

14     *        *        *     Request timed out.
 15  1416 ms  1060 ms  1330 ms  server-52-84-116-52.iad16.r.cloudfront.net [52.8
4.116.52]

Trace complete.