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I have been a Verizon DSL customer for years. At first the line speed was not to bad (much better than 56kb dialup). But as years passed, the line speed got slower and slower. Now I experience time-outs when moving from one screen to another on the same web site, including the Verizon web sites. I have timed the movement between screens and found it takes 30 seconds+ for most movements. I switched from the regular High Speed to the Enhanced and did not notice any improvement. I get the advertisements for FIOS each time I log into Verizon. I have been waiting for 3 years for the FIOS to be offer in my area. If Verizon cannot offer what they advertise, they should quit advertising until the service is available.
I am seriously considering going to Cox for my phone and DSL services. Many of my neighbors have and say it is much better.
Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I saw when I was using Verizon
traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (188.8.131.52) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (184.108.40.206) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (220.127.116.11) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (18.104.22.168) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (22.214.171.124) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (126.96.36.199) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?