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Hold time for support at 40 min, still waiting poor internet connectivity for the past year.
Pel12sling
Newbie
‎09-11-2017 06:46 PM

Currently on hold for 45: 30 , and still waiting for support,  it said the wait was going to be 8 min Internet keeps kicking out wired and wireless.   Four visits over the last year and half.   I wish someone from Verizon would just stay with the problem and fix.   

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Re: Hold time for support at 40 min, still waiting poor internet connectivity for the past year.
smith6612
Super User
Super User
‎09-23-2017 03:01 PM

Would you like to troubleshoot this problem with us here at the forums? We just need to know what speed tier you pay for, and what equipment (modem/router) being used.

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Re: Hold time for support at 40 min, still waiting poor internet connectivity for the past year.
HippyDan1
Newbie
‎10-26-2017 09:28 PM

Unplug modem wait for 30 seconds and plug back in see if that helps

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Re: Hold time for support at 40 min, still waiting poor internet connectivity for the past year.
bblack4jc
Enthusiast - Level 3
‎11-23-2017 07:32 PM

Try the online chat. It still has a wait time but not as long as calling in.

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