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Horrible customer service my line has been off my house since dec 22nd due to ice storm

On dec 23 I contacted 8008374966 spoke to person trying to be helpful at that time I didn't realize the line was off my house so on dec 24 I called back and spoke to a different person who guaranteed me that someone would be to my home on the 26 between 9 and 11 am. NO ONE showed up so I call again and was assured they would be there that night the 26 before 7 pm. And No One came so now the 27th I again call the same number and end up with a woman this time who talked in circles and tried to tell me there is no record of me calling on the 24th or anyone scheduled to come to my home. So as aim on the phone I pull up Verizon website and there it is showing my call and that there is a service call to my house now showing for 31 of dec I even gave her the ticket number {edited for privacy} and she tried to tell me that if you call a different dept they can't see the notes come on now. All I kept saying to this woman in OVERSEAS is all I need is for the line to be put back on my home. Again lie after lie about it doesn't show I called??? So here it is at 610 pm on the 31 and nope nothing. Sorry I forgot I called yesterday the 30th to confirm someone would be out today as per my ticket and again was assured someone would be here this time I requested to speak to someone in the states and again was played a game with. I have never dealt with such arrogance and ignorance in my life. I can not even find a local contact to call I don't know what to do other than cancel Verizon and advise anyone who will listen how poorly I was not only treated but how inept their so called customer service actually is. And I guarantee they will want payment in full when my bill comes. Any help or advice would be greatly appreciated. Lost in middleport ny

Re: Horrible customer service my line has been off my house since dec 22nd due to ice storm
Community Manager
Community Manager

Hi Heather1295,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Re: Horrible customer service my line has been off my house since dec 22nd due to ice storm
Customer Service Rep

Hello Heather1295,

Unfortunately due to non response we will close the private thread. If you still need help with the missed appointments or ever need anything else, please let us know in a new public thread.

Thank you,