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Horrible customer service
Enthusiast - Level 1

I have not been able to get my Wi-Fi connected with the new router that I bought. I have chatted with a person on the app to try to get this figured out for over an hour, and they were not able to figure it out so I had to call customer service. I waited on hold for two hours yesterday and still didn’t get an answer from anyone today I called and was placed on a waiting list and told they would call me back in two hours. 2 1/2 hours later they called me back and have now placed me on hold again… Ridiculous. If you are calling me back I should be able to talk to someone right away, not be put on hold again.

Re: Horrible customer service
Hi Tscherer15,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.