I ordered a $180 bundle Monday and chose to have it installed Tuesday between 8am-12pm. So on Tuesday, I got a voicemail at 11:30am saying we still had service coming into my condo and the landlord needed to call before a technician came out. Ok, a little sooner of a call would have been nice instead if waiting 3 1/2 hours but no problem. Get that figured out and rescheduled appointment the next day between 8am-12pm again. Now it's Wednesday, and the Technician calls at 12 on the nose to say he's on his way. I have to be in work by one so I tell him don't bother coming because I'm not sure when he'll be here and there won't be enough time. So, I call Verizon and let them know what us going on and a supervisor promises me a technician will be there the Thursday, I'll be first appointment and between 8-9 am and. $50 one-time missed appointment credit, and says she'll call back in a half hour to settle everything. Cool, I'm better at that point. She never calls back and I get an email later Wednesday saying the technician came to the place and nobody was home. Now, Thursday morning nobody shows up between 8-9 and I finally get a call at 11 am that there's a wiring problem, but as I'm telling the guy that I'm not happy he tells me it gets fixed. He was really shady to talk to, so I told him I'm thinking about canceling my entire order and going somewhere else, he says ok and tells me it's cancelled. I get an email at that point saying Verizon has been activated, when he told me he canceled it. Than, at 2 pm, I get an automated call asking me how my experience with the technician that came to my place was. Really? So, I call Verizon and talk to a guy, josh, who was very helpful and I told him what went on earlier and that it wasn't obviously cancelled. So, he asked me to reconsider and said he would help me out. He looked into things and would actually call me back and got my internet and phone lines working but that there was a problem with the tv lines and they wouldn't be up until tomorrow, but I wouldn't get the tv boxes until Saturday. His last call back was 5:42 pm and I asked to speak with a supervisor to see about compensation and he forwarded me to a guy who said he couldn't help and that I needed to talk with someone else. I spoke to a lady who wouldn't listen to anything I was saying but offered me a nice deal but when I asked her about the $50 credit she said nothing was there and she could do no more so she transferred me to someone back in technical support who told me he couldn't find not do anything to help. So, he told me I need to talk to billing but that they closed at 5:30 and it was now around 6:15. Now I have to call tomorrow and we'll see what happens. He also told me that their records showed a technician came to my place and worked when that never happened. This has been a complete hassle and what is truly a disgrace is the constant lying I have heard and my character questioning about a technician coming and nobody home and that work was done by a technician which are both untrue. I think Verizon is a great product and I'm giving them every opportunity to have my business but man do they make it very hard. Tomorrow, should be interesting.