Hourly disconnects from High Speed Internet Enhanced

[ShaneHXC]

Hello all, I have verizon high speed internet enhanced and have not had any problems at all with the internet since I had a verizon tech. install it. However, since 4 days ago my actiontec GT740 WGB router has been constantly disconnecting from the internet on an hourly basis. It happens up to 5 times an hour, with the disconnectiong lasting about 10-15 seconds. Now, this may not provide much of a problem, but I bought the internet basicly for my xbox 360. I cannot complete full games online versus other players because of these interuptions 'causes me to lose connection and ultimately lose the game.

Verizon HSI Enhanced download - 10.1mbps

Verizon HSI Enhanced upload - 0.8mbps

I have only had my verizon for a few weeks now, but up until now it has been working extremely well. I'm a bit disappointed now, because I have read and heard of this problem, and was hoping not to encounter it.

[Shamika_VZ]

Hello,

When you notice the disconnect, are the router lights turned off? Outside of playing games on the XBOX does your computer lose a connection as well?

Please send me a private message if you still need assistance.

Shamika_Vz
Verizon Support

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