Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
How can I file a complaint against Verizon Fios?
Enthusiast - Level 2

Verison Fios has been overcharging me for months. I called them every month to solve the problems. However, the problem is still unsolved this month. Where can I file a complaint against Verizon Fios? 

Re: How can I file a complaint against Verizon Fios?
Legend file an online complaint.

look under NJ government listing for your state attorney generals office and see if your state has a public service commission or Public Utilities Commission and notify them.

Re: How can I file a complaint against Verizon Fios?
Community Manager
Community Manager

Hi taewan88,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.