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Last time it took me 2 hours of begging on the phone to finally get a tier 3 tech to reset my dsl connection to 3mbps after a bad filter caused repeated drop outs. I'm in the same spot again, my dlink router shows my connection speed down to 2.1 after a lightning storm blew a line filter, when before my speed was 3.4. There's got to be an easier way to get reset, it only took the tech about 30 seconds to do it!
All I'm looking for is an easier way to get my connection reset!!
If it helps I have a verizon dlink 2750b, I don't think it will give transever stats, but here is my traceroute.
traceroute to 71.116.**.*** (71.116.**.***), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (220.127.116.11) 0 ms 0 ms 0 ms
2 216-166-96-117.fwd.datafoundry.com (18.104.22.168) 0 ms 216-166-96-101.fwd.datafoundry.com (22.214.171.124) 0 ms 216-166-96-121.fwd.datafoundry.com (126.96.36.199) 0 ms
3 ash-b1-link.telia.net (188.8.131.52) 102 ms 102 ms 102 ms
4 ash-b2-link.telia.net (184.108.40.206) 0 ms 0 ms 0 ms
5 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (220.127.116.11) 16 ms 16 ms 8 ms
6 as0-0.PITT2-CORE-RTR2.verizon-gni.net (18.104.22.168) 18 ms 23 ms 23 ms
7 A9-0-1715.ERIEPA-DSL-01.verizon-gni.net (22.214.171.124) 23 ms 29 ms 30 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)
When you call in, ask them to disable ASSIA (this is the key term, as it will turn down your line speed if it thinks your line may become unstable). When they do this, they should also be able to re-provision your line for the 3Mbps profile (Rather than the 1.5Mbps profile).
When they disable ASSIA, this takes away the "Automatically" aspect of their support routine, as ASSIA would normally just adjust you to whatever it feels like doing.
Thanks, that's just what I need. The real question though is how do I get them to do this? Last time I actually spent two hours on the phone begging and pleading to half dozen 'Tech support" personel, most of whom either told me it is not possible when I had been provisioned at 3.4 for months previous, or else just randomly shuffled me around to other agents. It wasnt until I got connected to someone actually in the USA that they got the tech to reset my line in 30 seconds. How do I get through the bottomless pile of useless Indian phone warmers that lie and refuse to help, to get to someone who will actually help me? You'd think it would be easier to just reset my line than screw around. I've never experienced "support" like Verizon's, it's rediculous!
Thanks for your help!!
For the last 7 weeks I have also been fighting the ASSIA Expresse Solution's 'Optimizer' product that Verizon and many others, atarted using to automate their DSL line speeds. I actually contacted the parent company, ASSIA, and complained to them directly about the lost of speed, and user's lack of control.
I just had my line reset by a 3rd tier Verizon person from Marylan - they were very helpful and did not give me a hard time, but as the previous messager asked, "Why the need to go through this?" I suggested to the ASSIA sals rep who returned my e-mail, that they give the customer some client side tool to allow a choice up to their max provision/profile speed, to choose speed over stability. There are times when I work from hom, that I need to mover a large amount of data, but if it fails becuase the line is a bit unstable, I am weilling to start the copy over again. Let ME decide how sable and fast I want things up to the BW I am paying for.
So for the past 2 weeks I've been routinely above 2.5 Mbps and then 2 days ago - max is 1.5Mbps. After 15 minuts with first tech, the next 3rd tier guy got me back up to 2.81Mbps - just likle that!
Thats great, but how do you get to the 3rd tier guy? I cant handle arguing with someone from Bangladesh for 2 hours to get there!! What's the short cut to the 3rd tier tech???