How can I reach a supervisor/manager??

[jsilverman1]

I have had numerous customer service issues the past few days, which have resulted in 4 hours on the phone and another 2 on chats, with no outcomes. We have been hung up on 3 times and promised callbacks which never occur. 

[jonjones1]

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@jsilvermanwrote:

I have had numerous customer service issues the past few days, which have resulted in 4 hours on the phone and another 2 on chats, with no outcomes. We have been hung up on 3 times and promised callbacks which never occur. 

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http://www.verizon.com/about/our-company/executive-bios

Try the above link.

[jsilverman1]

I appreciate the response, but I need to access someone who is likely to take my phone call or call me to discuss my billing and customer service issues. 

[jonjones1]

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@jsilvermanwrote:

I appreciate the response, but I need to access someone who is likely to take my phone call or call me to discuss my billing and customer service issues. 

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The link I gave you gives alternate phone numbers. You want executive escalations 

this is how to do it.

[LawrenceC]

This issue has been escalated to a Verizon agent.

[ozenesat]

@jsilverman1 I don't think anyone from the exec suite will take a phone call and resolve such issues but I wonder if you could settle your problem. If so how? Any advice, or feedback highly appreciated. 

[LawrenceC]

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