Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I need to file a complaint and I don't see where to do it. The chat support just stops responding so they are no help, thanks.
Probably best to call. 1 800-Verizon.
I would like to submit a complaint about the equipment return procedure & wait time at the following Verizon store: 9337 Baltimore National Pike , Ellicott City MD 21042. On 2 January 2019, I waited at that store for almost AN HOUR (from 5:49 to 6:45 p.m.) just to turn in 3 set-top boxes & remote controls! 😞 There were 3 employees at the store, but during that whole time, 2 of them were helping the same 2 customers (who seemed to be trying to arrange new or updated Verizon service). Additionally, there were several other customer who came in behind me to return equipment. So, this store REALLY needs to have at least 1 employee and 1 desk/counter dedicated exclusively to equipment returns in order to reduce the customers' wait time. (It would also be great if the Verizon website had a specific page/link for submitting complaints & suggestions because the on-line chat service doesn't seem to be made for that sort of thing.)