Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I called in to renew for my FIOS Internet for 2 years and the Verizon guy said I could have the special for $34.99/mo for 2 years. When I got my bill it was not correct - they are charging me $64.99 and now I'm locked in for 2 years!! I called in and waited on the hold for 1 hour to "wait for the supervisor queue" and then they disconnected me. I called back in and they said they would have to put in a request to pull up the voice recording of the original call. I don't think that request actually got put in, because I haven't heard anything for 3 weeks!
Has anyone else had this kind of experience? I don't know what to do. I can call in and hold for an hour, but I don't see that will guarantee Verizon customer support will actually do something. It seems they "got me" and I'm at the mercy of this company that's grown too big without caring what they do to their customers!
Verizon customer for 20 years
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.