How to delete a computer from Verizon Internet Security Suite

[myrlene]

I need to delete a computer from my internet security suite so that I can use it on my new one. The web site continues to insist that I have three computers already using the security suite. But  one computer has died, and I have replaced it with a new computer. I've called Verizon and gotten nowhere. Everytime I try to activate the suite on my new computer it says I need to buy a new license. I want to get rid of the old computer in the system but haven't figured out how. When I call them they have me uninstall and reinstall the software on my new computer, which does nothing.

[timncat2]

look what you named the other computer and just use that same name on your new one. VISS looks at the names or numbers of your computer name. Say you named the old computer mary's, name the new one that name and that should do it. If you can go to computer on the old one and right click on "computer" and click on properties and there is what the name of your old computer is.