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How to file a billing complaint with FIOS for Unreturned Equipment Charge
Girl1234
Newbie
‎11-06-2019 10:18 AM

Hello:

I am posting to this forum because I am deeply disatisfied with the customer service I have received with Verizon Fios. I would like to be contacted to resolve an ongoing issue with an erroneous Unreturned Equipment Charge for my account. The fact that I am even having to post to this forum regarding this issue truly underscores the serious problems Verizon Fios has with adequate customer service. I look forward to talking with someone shortly regarding this matter.

Thank you.

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Re: How to file a billing complaint with FIOS for Unreturned Equipment Charge
LawrenceC
Community Manager
Community Manager
‎11-06-2019 10:40 AM

Hi Girl1234,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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