Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
What’s the best way to file a complaint with customer service?
I was on the line with Customer Service for over an hour today trying to sort out an order. I was told specifically a few months ago that my order was fine and eligible as long as it was ordered by the deadline. After waiting over 4 months, I called back in today and was told that I put in the order too late. I explained to them exactly what was told to me by a prior Verizon rep. After being yelled at and transferred by 3 customer service reps I was basically called a liar even though I had email proof, and was blamed for waiting until the last minute. I said why is that relevant as long as I meet the deadline? I guess you have to meet the deadline even earlier than the actual deadline? At this point I'm not even mad about missing the $200 promotion even though I was told by a prior rep that I did meet the deadline. I'm more upset at the horrible customer service of being told something just to get me off the line quicker and being told different things by different reps. Not a great way to treat senior citizen customers by yelling at them. I was having trouble putting in the order and why I called Verizon prior to the deadline to get their help. I guess I have to record all my conversations with Verizon so I can prove I was told something incorrect by Customer Service. I even asked did they have a record of my prior calls and the manager refused to look it up or acknowledge that I might've been told something incorrect before. Overall very horrible experience.
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