How to get technician to show up?

[Tmgphan]

Placed an order to get FIOS installed today 8-9AM EST and took a half day from work.  Technician never came, no courtesy calls, and when I sign into verizon it shows my installation day is today with the estimated time of arrival zero'd out. 

I'm ready to give Verizon my money and all they have to do is send someone to set up the internet. 

Anyone have any tips on actually getting a hold of anyone?

Best,

Tony

[LawrenceC]

Hi Tmgphan,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.