Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Recently my roommate and I moved into a new apartment. Except for a 3 day no internet period in the middle of the month, we’ve had no problems with Verizon fios, and we decided to keep our service when we moved into our new apartment.
We called Verizon fios to set up a move order - sure no problem, except we never got the move order executed, our internet was cancelled early, and when we called Verizon about it the customer representative hung up on us after we asked to speak with his supervisor.
we called Verizon again to set up the move order, the representative said he will set up a phone call next morning. We never got that phone call.
we call Verizon again, and now after the representative has tried to sell us a $110 and $89 service, [compared to our original $39 service] we are still not able to get internet. I am currently on hold with her, waiting for ten minutes (after a 90 minute hold) for her supervisor.
oh and Verizon is charging us a $100 move fee.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.