I AM SO ANNOYED WITH VERIZON CUSTOMER SERVICE, Router Issue
PH3N1X
Enthusiast - Level 1

So i upgrade to 75/35 and immediately don't get more than 45-65 downstream, heavy fluctuation. I power cycle the modem. It immediately pegs out to 84.2 down. Thinking it was a one off and all is good I leave it.

Couple hours later the speed goes back to the initial. Power cycle again and it maxes out again. Call Verizon and Tech support have me reset router (Westell 9100em) and the ONT. All seems good.

Couple hours again back to the same thing.

Call back Verizon the next day and the next tech says that the Westell may not be able to handle the speeds and says I should speak to customer service about getting an Actiontec Router instead.

They transfer me and customer service refuse to send it only if I pay money for it. The only way for me to get another model is for me to have a tech come out and swap it out. I am currently on hold trying to get that scheduled....

I just wish Verizon would own up to the issue.