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I WANT to stay w/ FiOS, but its been impossible to change my service
eToddAron
Newbie
‎08-03-2018 03:56 PM

I was able to downgrade my service to 50MB from Gig after having turned in my gear at the local, not been able to cut off service on My Verizon, and called about two dozen times, often not making connection, but also getting cut off, no "callbacks" happening, etc.

All we want to do is lose the Cable TV. But, after reading the Xfinity propaganda, am thinking of giving them another chance. u$40 for 150G?

Ironically, when was on hold for sorting out FiOS stuff, was able to to thru mail that I'd usually tossed. Xfinity stuff was in there. HA!

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Re: I WANT to stay w/ FiOS, but its been impossible to change my service
kh-gary
Moderator
Moderator
‎08-03-2018 04:29 PM
Hi eToddAron,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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