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I am not getting the internet speed I am paying for!
CrazyKnows
Newbie
‎11-19-2011 08:19 PM

My plan is a 5-7mbps.

This is what i have been getting for the past 3 weeks now.

http://www.speedtest.net/result/1601982894.png

Transceiver Revision 3.3.6.10.0.1
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data PathINTERLEAVED
 
Transceiver InformationDown Stream PathUp Stream Path
DSL Speed (Kbits/Sec)1504768
Margin (dB)14.210.0
Line Attenuation (dB)38.824.0
Transmit Power (dBm)17.111.9
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Re: I am not getting the internet speed I am paying for!
Anthony_VZ
Master - Level 3
‎11-21-2011 04:05 PM

Sorry to hear that you are having slow speeds. I have sent you a private message to get more information from you.

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Re: I am not getting the internet speed I am paying for!
smith6612
Super User
Super User
‎11-25-2011 05:49 PM

Your line's in bad shape. Try plugging your modem into your NID to see if you can get better statistics.

See this FAQ for what a NID is: http://www.dslreports.com/faq/1317

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Re: I am not getting the internet speed I am paying for!
ritoh
Newbie
‎11-25-2011 07:38 PM

Yup need help too...

I've been on HSI Advanced (3.8-7Mbps) and this is what I get...

http://www.speedtest.net/result/1613105070.png

http://www.pingtest.net/result/51277059.png

Have tried resetting the modem, etc.

And Verizon is trying to sell me Fios? You've got to be kidding me...

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Re: I am not getting the internet speed I am paying for!
smith6612
Super User
Super User
‎11-26-2011 09:21 AM
@ritoh wrote:

Yup need help too...

I've been on HSI Advanced (3.8-7Mbps) and this is what I get...

http://www.speedtest.net/result/1613105070.png

http://www.pingtest.net/result/51277059.png

Have tried resetting the modem, etc.

And Verizon is trying to sell me Fios? You've got to be kidding me...

Transceiver Statistics along with a Speedtest would help us identify what the problem is with your line. Also, FiOS doesn't see these kinds of issues unless there's a network problem. It's not isolated down to a handful of lines or to a single line like it is with a lower capacity DSL network. I can't blame Verizon for wanting to sell it anyways, considering how expensive of a network it is. Honestly if you have FiOS available, why put up with DSL at this point? Verizon does have a super secret budget Data package available via FiOS that mirrors DSL Speeds and costs about the same, so perhaps that could be a consideration. You just need to egg them into revealing the package details.

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