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I am tired of Verizons DSL providing slow / unreliable speeds
Enthusiast - Level 3

I feel VZ is selling something that they often can't provide.  I have been monitoring my line for the past month and at night the speeds drop.  At night I can barely get 1/3 of the download speed I am provisioned for and the latency can get very bad.  When a Tracert is done it is clear that VZ has a Network problem and it is a problem that they don't want to address.

Here is an example of Tracert -

  1    <1 ms     1 ms    <1 ms
  2   406 ms   831 ms   814 ms []
  3   791 ms   836 ms   774 ms []
  4   788 ms   854 ms   809 ms []
  5   782 ms   792 ms   802 ms []
  6   821 ms   812 ms   877 ms
  7   496 ms   619 ms   619 ms []
  8   636 ms   651 ms   743 ms []
  9   774 ms   802 ms   403 ms []
 10   782 ms   730 ms   823 ms []

Trace complete.

Although the entire tracert is bad, these hops are usually the culprits

  2   406 ms   831 ms   814 ms []
  3   791 ms   836 ms   774 ms []

The answer from VZ is often to re-provision you and then they feel they satisfy their terms of agreement.  I don't think so! 

Even though DSL is not a regulated utility VZ is a utility.  IMHO -

#1- DSL is offered by a regulated company, a utility company. Now DSL may not in itself be a regulated utility but the regulated utility offering DSL doesn't want to PO those in power.

#2 - You can't go about actively deceiving people about what you are selling them. If you tell people that they will get X amount of something, they better get that X amount of something. If your cable company says you get a certain amount of stations with a chosen tier, then they better follow through with that advertisement.

"You must be sure that each one of your advertising claims is substantiated before you disseminate the advertisement containing the claim(s). The Federal Trade Commission issued a Policy Statement articulating its policy as to this important advertising legal compliance area. (See FTC Policy Statement Regarding Advertising Substantiation Program, Issued August 2, 1984.)

Essentially, this Policy Statement confirms FTC's commitment to the "reasonable basis" requirement. That is, you must have a reasonable basis for your objective claims before you initially disseminate them. Be forewarned:

FTC vigorously enforces the requirement that advertisers must substantiate their express and implied claims.

Failure to possess and rely on a reasonable basis for objective claims is an unfair and deceptive act or practice in violation of Section 5 of the Federal Trade Commission Act."

You may also want to read Section 5 of the FTC Act where it addresses inducement to purchase using deceptive advertising."

Maybe these companies need to print their real world speeds and not just the speed that is possible in a perfect world.  VZ only wants to advertise the best, best and hide the details in small print.  

As a class there are many that have lost time and money with the VZ service.  I think VZ feels their ROI is higher for FIOS and they let the people on copper die on the vine.  Problem is that there are a lot of people on copper paying for the service and not getting the required maintenance upgrades.

After almost 4 years of VZ I am really PO'd,  intend on talking to people who are more powerful than me and have stopped whining to VZ.     Can you hear me now!

Re: I am tired of Verizons DSL providing slow / unreliable speeds
Super User
Super User

I'm sending you a PM. You should be able to get the ball rolling using the information I provide into getting the problem solved. I'm assuming, by sending this PM you have double checked that nothing is using the connection while you are running these traces. Those two hops are also not problematic. Since the problem is showing up between your router and the Verizon network, it often indicates a congestion problem somewhere in the CO before it reaches the backbone. Often it's an overloaded ATM circuit or an oversold DSLAM. Less often, but still possible is the edge router not having enough capacity to handle the amount of data it's being asked to handle. Then in some cases it's nothing more than failing or faulting equipment that can be replaced or repaired in a few minutes.