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I cant pay my old bill because my informations been updating for days?

I am a returning customer who cancelled there internet because my PC broke and I just got it fixed recently after starting up work again after being laid off since October. My final bill was paid but yet I went to log in to try and renew my service with verizon and all it keeps saying is were updating your account information, and "We are unable to process your request at this time.

Please try again later. We apologize for any inconvenience." so whats the deal I just want to pay for my internet again and not create a new account and get charged 20$ for shipping and handling for a modem that has already lasted me 3+ years? If I can not resolve the issue I guess I have to go seek another company to use there services since my money is not worthy enough for verizon anymore.
Re: I cant pay my old bill because my informations been updating for days?
Champion - Level 1

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.