I'm back....

[kotyaer]

Following is a new log right after I rebooted the router, thinking that might fix my downtime.  I've been having new problems since a few days ago with it going down a few times in a row.

Exceeded post size limit.

http://pastebin.com/5u0UUCcs

I'm also going to call the Verizon tech who fixed my problem last time, but he didn't really seem to know much on the software side, he just ran around outside checking terminals, it seemed.

[kotyaer]

Transceiver Revision A2pB020b3.d20h Vendor ID Code 4D54 Line Mode ADSL_2plus Data Path FAST

Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 3358 862 Margin (dB) 18.4 9.8 Line Attenuation (dB) 27.5 11.6 Transmit Power (dBm) 0.0 12.9

[NWNJ]

My suggestion would be to stop using their router.  Their routers are complete crap.  I solved my connection problem by using the Verizon modem as a modem solely and then hooking up a Netgear dual-band gigabit router to it and using that as my router.  This has fixed my connection problems

[kotyaer]

It's been nearly 21 days since I last reported, and service has only gotten worse.  I know verizon pretty much has the Eastern Shore of Virginia by the short 'n' curlies, but this is insane.  Quite a few people in the community are having issues with slow internet and/or random disconnects.  Lucky for me, I'm getting both.  My tranciever statistics are fine, my speed as displayed by the modem/router is fine.  

I haven't called the verizon tech who actually came out here last time, becuase I lost his card, somewhere, or the cat ate it, and the thought of dealing with verizon support gives me stomach ulcers.  

I ran tracerts and this is what I got: 

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Kafir>tracert www.google.com

Tracing route to www.l.google.com [173.194.73.105]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  dslrouter.westell.com [192.168.1.1]
  2   732 ms   761 ms   892 ms  10.13.1.1
  3   261 ms   561 ms   302 ms  at-1-1-0-1711.NORF-CORE-RTR2.verizon-gni.net [13
0.81.11.69]
  4   640 ms   713 ms   321 ms  as1-0.NORF-CORE-RTR1.verizon-gni.net [130.81.9.1
37]
  5   172 ms   258 ms   262 ms  so-5-1-2-0.RES-BB-RTR2.verizon-gni.net [130.81.2
0.80]
  6   177 ms     *      626 ms  0.so-6-0-3.XL4.IAD8.ALTER.NET [152.63.36.237]
  7   720 ms   728 ms     *     TenGigE0-7-1-0.GW7.IAD8.ALTER.NET [152.63.32.202
]
  8   715 ms     *      406 ms  google-gw.customer.alter.net [152.179.50.62]
  9   608 ms   384 ms     *     216.239.46.250
 10     *      678 ms     *     209.85.243.114
 11   344 ms   242 ms     *     64.233.174.117
 12     *        *        *     Request timed out.
 13   684 ms   230 ms   924 ms  vb-in-f105.1e100.net [173.194.73.105]

Trace complete.

C:\Users\Kafir>
C:\Users\Kafir>tracert www.google.com

Tracing route to www.l.google.com [173.194.73.105]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  dslrouter.westell.com [192.168.1.1]
  2   355 ms   469 ms   358 ms  10.13.1.1
  3   227 ms   197 ms   471 ms  at-1-1-0-1711.NORF-CORE-RTR2.verizon-gni.net [13
0.81.11.69]
  4   691 ms   794 ms   864 ms  as1-0.NORF-CORE-RTR1.verizon-gni.net [130.81.9.1
37]
  5   779 ms   774 ms   745 ms  so-5-1-2-0.RES-BB-RTR2.verizon-gni.net [130.81.2
0.80]
  6   690 ms   596 ms   725 ms  0.xe-3-0-3.XL4.IAD8.ALTER.NET [152.63.3.53]
  7   835 ms   138 ms   840 ms  TenGigE0-7-4-0.GW7.IAD8.ALTER.NET [152.63.37.98]

  8   600 ms   181 ms   174 ms  google-gw.customer.alter.net [152.179.50.62]
  9   164 ms   178 ms   200 ms  216.239.46.250
 10   638 ms   422 ms   484 ms  209.85.243.114
 11     *      882 ms   897 ms  64.233.174.87
 12     *        *        *     Request timed out.
 13     *        *      901 ms  vb-in-f105.1e100.net [173.194.73.105]

Trace complete.

C:\Users\Kafir>
C:\Users\Kafir>tracert www.google.com

Tracing route to www.l.google.com [173.194.73.147]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  dslrouter.westell.com [192.168.1.1]
  2   793 ms   570 ms   569 ms  10.13.1.1
  3   778 ms   586 ms   582 ms  at-1-1-0-1711.NORF-CORE-RTR2.verizon-gni.net [13
0.81.11.69]
  4   494 ms   631 ms   585 ms  as1-0.NORF-CORE-RTR1.verizon-gni.net [130.81.9.1
37]
  5   740 ms   628 ms   606 ms  so-5-1-2-0.RES-BB-RTR2.verizon-gni.net [130.81.2
0.80]
  6   695 ms   653 ms   335 ms  0.so-6-0-3.XL4.IAD8.ALTER.NET [152.63.36.237]
  7   776 ms   585 ms   600 ms  TenGigE0-5-0-0.GW7.IAD8.ALTER.NET [152.63.37.158
]
  8   822 ms   588 ms   627 ms  google-gw.customer.alter.net [152.179.50.62]
  9   533 ms   718 ms   810 ms  216.239.46.250
 10     *      816 ms   576 ms  209.85.243.114
 11    59 ms    62 ms    59 ms  64.233.174.87
 12     *        *        *     Request timed out.
 13   849 ms   765 ms   981 ms  vb-in-f147.1e100.net [173.194.73.147]

Trace complete.

C:\Users\Kafir>

Transceiver Statistics
Transceiver Revision	A2pB020b3.d20h
Vendor ID Code	4D54
Line Mode	ADSL_2plus
Data Path	FAST

Transceiver Information	Down Stream Path	Up Stream Path
DSL Speed (Kbits/Sec)	3358	862
Margin (dB)	17.8	13.5
Line Attenuation (dB)	28.5	11.6
Transmit Power (dBm)	0.0	12.8

 The above is with no real load on the router.  Just a computer on.  Nothing downloading, nothing streaming, nothing doing at all, other than the tracert.

In fact, the gateway went down while I was typing this post.  Amazing, right?

@NWNJ, I actually switched back to their router, hoping it would cease the problems.  My other router is a ZOOM ADSL2+ Model 5690 X6 router, which had some of the best reviews out there.

If http://www.esvabroadband.net brings fiber to the shore, I hope Verizon doesn't touch it.  I'd hate to give this company more of my money so it can keep screwing those who have to remain with their DSL service.

Oh, DSL just went out again.  Awesome! 

Well, I guess I'm going to call India tomorrow, and see about actually getting someone out here.  Is there any way to get pushed up to tier 2/3 tech support quickly?  John Smith, with the heavy Indian accent, doesn't quite gather that I have checked to see if the device is on.