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I've had it, contacting PSC
Today is the 8th time this month my service is out. No service on November 1,2,3,4,5,6,16 & now the 18th. Customer support is extremely limited, if the answer is not on their list of steps, they have no idea. I have had intermittent outages for 3 years and they have NEVER sent a tech. I am tired of spending an hour on the phone and getting nowhere. You can't speak to anyone in NY for help. Tonight, after doing MULTIPLE reboots, the rep told me a technician would resolve it within 24 hours. When I called back 10 minutes later, the supervisor told me that they were not able to run any tests and that they basically do not do anything until 4 hours have passed.

I left Time Warner because it was cheaper to go with Verizon, but you get what you pay for. Thank God i have the 3g ipad, just have to pay an EXTRA $25 this month.

I just can't deal with this anymore. Of course, I can't find an email address to contact Verizon so, sorry for the rant but I needed to vent.

Re: I've had it, contacting PSC
Master - Level 3

I am sorryt o hear about the repeated trouble you are having. We would like to help you out. I have sent you a private message to get more info from you.