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In-home Agent doesn't install correctly
Enthusiast - Level 1

Tried this several times and no luck. Get an error that something in the installation process did not finish correctly. This is a Windows 8 computer.

Re: In-home Agent doesn't install correctly
Specialist - Level 2

The general advise here is to use the online troubleshooter:

Many others have reported issues with the software and trying to get it to install under Win 8 for example:

If you are having issues (such as connectivity) other than the software install I would recommend starting another thread, The experts here are very hard to stump (not that  I am one)