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Installation fee not being waivered as promised

So, when we started to take Verizon services they promised us that the installation fees will be waived. However it’s a year now and the amount hasn’t been credited back. On top of it, they have suspended our services owing to the payment. Verizon, you are losing a loyal customer just because of your false promises. Have some credibility and do not trouble loyal customers

Re: Installation fee not being waivered as promised
Community Manager
Community Manager

Hi Monalisa,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.