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Installing Verizon Internet (DSL) on Mac computer problem
Enthusiast - Level 1

My installation day was yesterday so I setup the router and followed the instructions to setup, which is basic, plug it in and go to the site it auto-directs you to. I login and then download the software. After I open the software it has a spinning icon which says it is downloading something but I can leave it for hours and it will not download anything. I have tried this many times and I've tried different browsers (safari, chrome, firefox, camino) and always the same. I am on OS 10.5/leopard. The browser page stays open and says my activation is complete but the software never downloads whatever it is trying to download so my activation never completes. I have no idea how to troubleshoot this.

Re: Installing Verizon Internet (DSL) on Mac computer problem
Enthusiast - Level 2

I have THE EXACT SAME problem! Do you think there is ANYBODY out there who can fix it? I waited on 1,000 phone calls, got transferred, and NOBODY KNOWS HOW TO FIX IT!

Re: Installing Verizon Internet (DSL) on Mac computer problem
Enthusiast - Level 2

It turns out that the Mac "Smart Activate" does NOT work on Macs! Isn't that a laugh?

Here's what you do:

Open Safari

type in\Verizon\redirect.htm into the address bar

This will get you into administer the modem.

The administrator's name is admin

The password is password; if password doesn't work, use admin

Then go into "User Settings"

Change the folowing to Admin

Username  (type in admin)

Password (type in admin)

Re-Type password (type in admin)

You will press "okay' or whatever, it will send you to a "restricted page." When you reach it, press the "disable" button.

Close out, then reboot your computer. You should be able to connect. At least, that's what Oswaldo in Mexico said.

I find it inconceivable that Verizon would KNOWINGLY give us software that does NOT work on Mac computers!