Installment payment

[yunling0206]

I received my bill today and it shows there is a "installment payment due 2 of 3". This makes no sense becuase I did not apply for the installment assistant; I installed it by myself. Further, when I quoted the monthly fee, it did not say that I need to pay this installment fee. IT is really disappointing, especially given the slow internet speed. 

Based on the bill, it has been on my previous and this bills. I don't think these are fees I should pay since I think I entilte a refund. 

Please explain to me why it appears in my bill. Thank you.

[Telcoguru]

Did you buy the router from Verizon?

[yunling0206]

The router is part of the package. My service is "High Speed Internet" one; when I ordered it, it said the router is free.

[ElizabethS · Accepted solution]

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