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Calling Verizon technical support is a torture outlawed by the CIA as being too cruel.
Just got disconnected again from a phone call trying to resolve an intermittent DSL connection. I have a computer (Mac) temporarily hardwired to the Verizon modem (Actiontec GT704WGB) and several, both Mac and PC connected via wireless AirPort Time Capsule. All experiencing the same intermittent connection. Tech support decided it must be a problem with my computer...
Even when the internet connection is down (browser pages don't load and my AirPort Utility software shows the internet not connected) the Verizon modem shows normal green lights. This is probably what is throwing Tech Support off.
Unfortunately, when the tech started fooling with hold as I was hooking up a second computer, the dial tone started...typical.
So, am I stuck calling again, or do I have options that don't involve switching to a Time Warner Cable modem solution?
#1 What lights are lit on the modem combo?
#2 How is the AirPort Time Capsule connected to the modem combo:
a) A LAN of the AirPort Time Capsule is connected to one of the LAN ports of the modem combo ?
b) The WAN port of AirPort Time Capsule connected to one of the LAN ports of the modem combo ?
#3 By the dial tone started, you mean:
a) You heard the dail tone on the phone wire ?
b) Your comptuer that is connected to the modem combo got connected to the Internet ?
#4 Do the screens of your Actiontec GT704WGB look more like
1. Lights on ActionTec: (All Green) Power (solid), DSL (solid), Internet (flashing), Ethernet 1-4, (flashing if connected).
2. Airport Time Capsule: Connected via Ethernet as 2b. However, two computers are connected directly via Ethernet to ActionTec.
3. Dial Tone: I heard no dial tone. I can't see my original post to see what a dial tone has to do with it. Maybe a typo? No problems with phone service. Filters in line (except for DSL Model).
4. ActionTec screen: most like first Link (GT704-WGv3)
Thanks for your help.
RE #3: Dial tone was on the phone line while I was talking to tech support. Not related to the DSL Modem. Sorry for the confusion.
#1 Those two computers that are connected to the DSL modem combo:
a) What kind of setup?: DHCP (more than likely called: Obtain an IP address automatically), Static IP, or PPPoE
b) Can they access the net?
#2 Is the Apple router setup for PPPoE as addressed in
OR is it setup for DHCP / Static IP?
#3 Is the LAN IP of the dsl modem combo still at 192.168.1.1 ?