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I all of a sudden on Thursday of last week started having all sorts of weird internet problems. I have several devices at home...iPads, iPhones, PC, Macbooks and they all are now experiencing random internet drops (wireless and ethernet connected devices)
I have called Verizon, they replaced the router and same problems exist.
I tried all of the alternate DNS settings on the router (Google, Level3, OpenDNS) to no avail.
Now Verizon is sending a tech to my home, but I'm positive the problem doesnt exist in my house, but they wont listen to me.
I have had Verizon FIOS for years without a single problem, the service and performance has been INCREDIBLE, until Thursday, and now it's not even reliable.
Can anyone help?
Does Verizon monitor these forums?
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We're here to help . Please click on the following link for assistance:
https://collaborateext.verizon.com/aims/aims/SocialMediaSupport.jsp?ID=dipaolaCustomerForums
Thanks.
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Thansk fro the link but all you did was provide me the live chat support link, which I have already done. I have already contacted Verizon and they have replaced the Router and tomorrow they come to troubleshoot the ONT, but I dont believe the problem lies within my house, as I think the problem exists on the FIOS network outsike my home.
Please assist in getting my case escalated with FIOS support.