Hi,
Been a Fios customer for almost a year without issue. The last few weeks, however, I've had my internet fail with increasing regularity. Seeing the RSoD (Red Sphere of Doom) several times a day. TV and phone worked fine. A tech came out this morning and walked me through installing a temporary "black box" ONT until they can resume normal services and switch out my ONT. That worked fine for a couple hours, then RSoD again. My wife and I are both working from home during this period, so reliable Internet connection is essential. Please help. Currently using a G-1100 Quantum Gateway.
Hi UnclScrewtape,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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